Can Calm Fears

Limits exposure of sick patients to your Medical Office Staff
High-risk and mobility-challenged patients can receive care without leaving their home, preserving care management programs

Removes barriers to care, including transportation to the clinic and limited appointment slots

Telehealth

When COVID19 forced practices to scale back patient visits, telehealth emerged as a way to continue revenue streams and avoid closings. Remote care services allow providers to meet with and evaluate patients in real time, facilitating better care through timely, interactive conversations.

CareOptimize telehealth experts had already been assisting practices with their telehealth needs before the emergency. We quickly expanded our services and have now helped hundreds of providers discover the many ways a quality, cost-efficient telehealth program can benefit their practices.

Types of Telehealth

E-visits Communication with patient and provider through an online portal

Remote Patient Monitoring Collecting of vitals and physiologic information by the patient that is then sent to the health care professional for interpretation and monitoring of the data.

Telehealth visit/virtual visit A real-time two-way audio and video communication visit between a clinician and patient using a smartphone, webcam, or online chat.

Telephone visit  Synchronous telephone conversation, telephone evaluation, and management of services.

Virtual Check-ins/Digital Visits A brief (5–10 minute) check-in with a health care professional via telephone or other telecommunication device, or a remote evaluation of recorded video or images submitted by an established patient.

Telehealth

When COVID19 forced practices to scale back patient visits, telehealth emerged as a way to continue revenue streams and avoid closings. Remote care services allow providers to meet with and evaluate patients in real time, facilitating better care through timely, interactive conversations.

CareOptimize telehealth experts had already been assisting practices with their telehealth needs before the emergency. We quickly expanded our services and have now helped hundreds of providers discover the many ways a quality, cost-efficient telehealth program can benefit their practices.

Types of Telehealth
  • E-visits Communication with patient and provider through an online portal
  • Remote Patient Monitoring Collecting of vitals and physiologic information by the patient that is then sent to the health care professional for interpretation and monitoring of the data.
  • Telehealth visit/virtual visit A real-time two-way audio and video communication visit between a clinician and patient using a smartphone, webcam, or online chat.
  • Telephone visit Synchronous telephone conversation, telephone evaluation, and management of services.
  • Virtual Check-ins/Digital Visits A brief (5–10 minute) check-in with a health care professional via telephone or other telecommunication device, or a remote evaluation of recorded video or images submitted by an established patient.

Telehealth Benefits

Improve provider productivity
Increase revenue/reimbursement & reduce codes
Allows for Integrated scheduling

 

Services

 

Telehealth Toolkit – Creation of a step-by-step telehealth roadmap and toolkit for practice to follow for telehealth implementation

Equipment Assessment – Telehealth technology setup and identifying existing and needed equipment to successfully implement telehealth

Policies & Procedures – Assistance in developing telehealth Policies and Procedures for specific patient population and unique needs

Workflow Creation 

Create workflows customized to practice’s needs including:

  • Telehealth for primary care visits and roles for support staff
  • Teledentistry, Tele behavioral Health, Telepharmacy, Pediatric Telehealth, etc.
  • Billing workflows for telehealth specific to payor mix
  • Workflows to implement/support remote patient monitoring or self-monitoring tools for specific populations (i.e., diabetics)

Workflow Training

Training on newly-created telehealth workflows to effectively utilize the telehealth tools in practice.

Training on telehealth across multiple specialties and how to support these visit types as part of the practice’s overall daily operations.

Billing and Coding – Support with billing correct CPT codes, following regulatory requirements, accurately documenting, guidance on how to make EHR template modifications to capture necessary CPT codes for billing, creating billing cheat sheets.

Sustainability Planning – Budget and sustainability planning for telehealth to continue to be reimbursed past the waiver or if reimbursement policies revert to a pre-COVID-19 pandemic state.

Software Platform Assistance – Assistance with determining what telehealth software platforms might be best for a practice (integrated vs non-integrated with their electronic health record).

 

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